North America
Certified Cruise Counsellor (CCC)
Certified Cruise Counsellor (CCC) certification serves as the foundational credential for travel advisors, marking the beginning of their professional journey in cruise sales. Through comprehensive learning and fulfilling key experience requirements, advisors earn the CCC designation as a testament to their expertise and commitment to cruise sales.
The Essential CLIA Certification
Travel advisors aspiring to increase sales while enhancing their knowledge of the cruise industry
Certification requirements vary by year. The requirements below pertain to those who have registered for the certification in 2022 and beyond. Please refer to your Certification Logbook if you’ve enrolled in previous years.
The enrollment fee does not include individual courses, certificate programs, ship inspections, personal cruise experiences, or other out-of-pocket expenses required to complete certification. These components are selected by CLIA based on the certification’s goals and are completed separately as part of the overall certification requirements.
Certification Requirements
In order to qualify for Certified Cruise Counsellor (CCC) Certification, the following must be achieved:
Pre- and Post- requisites
Enrollee must be an active CLIA Individual Agent Member (IAM) and maintain active membership during the certification completion period. Certified Cruise Counsellor Certification candidates have eighteen (18) months from the date of enrollment to complete the certification requirements and submit documentation per the Logbook instructions. Once a CLIA IAM graduates with the CCC designation, the graduate must renew CLIA Individual Agent Membership to maintain the certification.
Mandatory Credits
Must complete and pass the quiz for each of the following courses, live or online:
- Cruising 101
- Cruising 201
- Successful Qualifying
- Power Selling 101: Skills
- World Geography Eastern Hemisphere
- World Geography Western Hemisphere
- Delivering Great Customer Service
- The Wonderful World of Ship Inspections
- 20 Best Practices for Travel Agent Success
- Groups 101
- Getting Prepared for Cruise Sales
Elective Credits
Thirty (30) credits received for any combination of the following:
- Attendance at CLIA’s Cruise360 Conference (40 credits)
Cruise360 attendance can only be used once per certification level. If you have attended Cruise360 multiple times, you must use a different year for other certification levels. - Full attendance at a CLIA Live Learning or Virtual Learning Event (30 credits each, one per certification level)
- CLIA Industry Partner Training - Global Cruise Line Members, Hotels, Destinations (credits vary)
Product Knowledge
- One (1) Live or Virtual Ship Inspection
- Must be a Live Ship Inspection or CLIA provided Virtual Ship Inspection
- Must be CLIA Global Cruise Line Member
- May include a Ship Inspection from up to three (3) years prior to enrollment date
- Five (5) Stateroom Bookings
- Must be booked or fully deposited through a current CLIA Travel Agency Member
- Must be CLIA Global Cruise Line Member
- May include booking from one (1) year prior to enrollment date
- One (1) Personal Cruise Experience
- One cruise of 2+ nights
- Must be a CLIA Global Cruise Line Member
- May include cruises two (2) years prior to enrollment date